ITIL/Foundation/Overall check

This lesson provides a quick review on what has been seen in the Information Technology Infrastructure Library 2011 foundation pages we have previously gone through.

Objectives and Skills

It is assumed that people already went through the various pages of the ITIL foundation pages before starting to have a look here.

Activities

  1. Review the questions below.
  2. Use the Discuss page to post comments and questions regarding this lesson.

Review Questions

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Put the following processes to the proper ITIL lifecycle

Strategy Design Transition Operation Cont. serv.
improvement
Availability management
Business relationship management
Capacity Management
Change evaluation
Change management
Demand management
Design coordination
Event management
Financial management for IT services
Identity management
Incident management
Information security management system
IT service continuity management
IT service management
Knowledge management
Problem management
Release and deployment management
Request fulfillment
Service asset and configuration management
Service Catalogue management
Service level management
Service portfolio management
Service validation and testing
Supplier management
Transition planning and support


References


ITIL 2011 Foundation
Continual Service Improvement Glossary
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